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Why am I being billed after cancelling?

Updated

We've always been able to resolve subscription billing issues with our members, so we're confident we can get to the bottom of this together. 

Please double check that your cancellation was successful
Please have a quick check of your account. You'll know your cancellation has gone through if, at the top of the page, you see one of these two messages: 

If your cancellation didn't go through, please have a quick read of these instructions and try again.  

Please check all other email addresses
We find that, the majority of the time, the issue is multiple accounts. You will have closed one account but another account has remained open. Check with everyone who has access to your credit card or PayPal details - who else may have signed up for Quickflix?

Once you find alternate accounts, please log in and cancel those accounts.

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