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What online member support do you offer?


We're an online service, so it makes sense that we bring you a complete online experience including our Member Care. Our members (that’s you) matter, so our aim is to assist you by always only being only a click away.

You can:
• browse our extensive articles and FAQ’s right here in our Help Centre
• submit an email request here to our Member Care team
• and, when available, use online chat.

How does online chat work?

Online chat is great for a number of reasons so we thought we’d share a few:
• near-immediate assistance
• ability to multi-task
• see screen shots instantly – sometimes a picture is worth a thousand words!

Who will I be chatting with?

You'll be chatting with one of our Australasian Member Care representatives who are well-trained to handle all your questions.

Still need help?

Submit a request
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