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Error 6020

Updated

This error often occurs when a computer's ad-blocker is on. To disable ad-blocker, please follow the instructions below and try to play your movie or TV show again.

Steps for disabling AdBlock on your web browser:

Firefox

  1. Open the Firefox browser.
  2. Click on Tools and then select Add-ons.
  3. Click Extensions from the left-hand pane.
  4. Find Adblock on the list of extensions.
  5. Select Disable to temporarily disable AdBlock.

Internet Explorer

  1. Open up Internet Explorer.
  2. Click the gear icon to open Settings.
  3. Select the Manage Add-ons option on the drop-down list.
  4. Click the Toolbars and Extensions link in the left navigation pane.
  5. Right-click the AdBlock add-on name in the list, then click the Disable button.
  6. Click the Disable button in the confirmation window to disable the Adblock add-on.

Google Chrome

  1. Click the Chrome Menu icon from the browser toolbar.
  2. Highlight the Tools menu, then click Extensions from the sub-menu.
  3. Click the Trash icon that appears next to the Adblock Plus entry.
  4. Click Remove once the confirmation message appears to effectively uninstall Adblock Plus from your Web browser.

Safari

  1. Open up theSafari browser.
  2. Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will be displayed.
  3. Click on the Extensions button. A list of all extensions you have installed to Safari will appear.
  4. Navigate to and click on AdBlock in the list of extensions in the left pane.
  5. Toggle the On button to Off in the Preferences window. AdBlock will then be temporarily disabled, until you decide you want the extension re-enabled.

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