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What if portions of my screen are misaligned or I can see black lines?


The misalignment is 'tearing' and the black lines are 'flickering'. Both are common problems across streaming services. They occur when your computer can’t handle streaming to a high resolution screen.

If you're experiencing tearing or flickering, try watching on a lower resolution screen or with an improved processor.   

These are your best bets for tear-free, flicker-free streaming:

  • Change the output resolution of your screen in your device settings on your computer
  • ‘Window’/‘Restore down’ your screen to make it smaller
  • Connect to a screen that has a lower maximum resolution
  • Ensure no other processes are ‘eating up’ your CPU resource
  • Use a different computer with a faster processor

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