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What if portions of my screen are misaligned or I can see black lines?

Updated

The misalignment is 'tearing' and the black lines are 'flickering'. Both are common problems across streaming services. They occur when your computer can’t handle streaming to a high resolution screen.

If you're experiencing tearing or flickering, try watching on a lower resolution screen or with an improved processor.   

These are your best bets for tear-free, flicker-free streaming:

  • Change the output resolution of your screen in your device settings on your computer
  • ‘Window’/‘Restore down’ your screen to make it smaller
  • Connect to a screen that has a lower maximum resolution
  • Ensure no other processes are ‘eating up’ your CPU resource
  • Use a different computer with a faster processor

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