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Error Message "An Unknown Error Has Occurred"

Updated

This error is related to the Silverlight plugin, which Quickflix uses to play movies and TV shows on your PC or MAC.

The error is usually caused by one of two things:

  • A setting on your computer that is preventing Silverlight from storing the files needed to play your movie or TV show.
  • An issue with the Silverlight plugin itself.

Below are steps you can take that may resolve this issue on your Windows or MAC computer.

Windows PC - Uninstall and Reinstall Silverlight

The Silverlight plug-in you are using may be an outdated version, or it may have become corrupted.

Windows 8

  1. Quit all open browsers (You will need to quit this window as well. Print these instructions if possible.)
  2. Click Settings
  3. Select Control Panel
  4. Underneath Programs, select Uninstall a program.
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows 7/Vista

  1. Quit all open browsers (Including this window. Print thiese instructions if possible.)
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Programs & Features
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows XP

  1. Quit all open browsers (Including this window. Print these instructions if possible.)
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Add or Remove Programs
  5. Locate and select Microsoft Silverlight
  6. Click Remove

MAC

To uninstall the Silverlight plug-in:

  1. Quit all open browsers (Including this window. Print these instructions if possible.)
  2. Click the Finder icon from the Dock at the bottom of the screen.
  3. In the menu bar at the top of the screen, select Go then Computer.
  4. Click the Macintosh HD icon.
  5. Select Library.
  6. Select Internet Plugins.
  7. Drag Silverlight.plugin to your trash.
  8. Once you have emptied your trash, Microsoft Silverlight un-installation is complete.

Check if you need to install the Chrome-friendly Quickflix Player on your Mac which will also reinstall Silverlight. 

Reinstall Silverlight

http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

If you have Microsfot Silverlight 5.0 or higher installed you should already be be set-up to stream Quickflix Streaming content.

 

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