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Excessive Buffering During Playback

Updated

Buffering Issues

Movies or TV shows that buffer constantly or load frequently when playing from Quickflix or the Quickflix application on your device generally indicate a slow or interrupted Internet connection.

As a precaution, you may want to contact your Internet Service Provider to make sure that your connections meets our Minimum Streaming Requirements of 1.5 mbps download speed. 

If your network supports streaming and meets our minimum speed requirements, we have found that the steps below typically resolve most connection issues.

Powercycle your network

  • Turn off your device and unplug both your modem/router for 20-30 seconds.
  • Plug your modem/router back in and wait until no new indicator lights are blinking on.
  • Turn on your device and attempt to stream again.

Bypass your Wi-Fi

If you have power cycled your network and still can't connect, please connect your modem directly to your device.

  • Plug your device directly into your modem using an Ethernet cable.
  • Turn off your device and unplug your modem for 30 seconds.
  • Plug in your modem and wait until no new indicator lights are blinking on.
  • Turn on your device and attempt to stream again.

If this resolves your issue, you may need to reset or reconfigure your wireless network connection to connect to Quickflix via your Wi-Fi.

If you're still getting errors when trying to connect, you may need to reset or reconfigure your modem, or contact your Internet Service Provider for further troubleshooting assistance.

Improve your wireless signal strength

If you're connecting over Wi-Fi and the above steps didn't help, try the steps below to improve your wireless connectivity.

  • Move your router to a new location to improve signal strength - you'll usually see better reception throughout your home if the modem/router is in a central location.
  • Make sure other wireless devices aren't interfering with your modem/router signal. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference.
  • Elevate your modem/router off the floor. 
  • Change the wireless channel your modem/router uses to reduce interference from other nearby wireless networks. Your modem/router manufacturer will be able to assist with this step.
  • For the best connection, plug your device directly in to your modem with an Ethernet cable.
  • Contact your equipment manufacturer or Internet Service Provider

Check your DNS settings

We recommend using the DNS settings provided by your ISP. It is best if you have these set at automatically assigned in your settings however if you wish to manually assign them, please ask your ISP for assistance.

What if I'm still having issues connecting to Quickflix?

If you are still having trouble connecting to Quickflix, we recommend contacting the person who set up your home network. They should be able to help you diagnose any connectivity issues within your network and determine if your router is properly set up to communicate with the other devices on your home network.

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