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My subscription is on 'Hold'

Updated

If for some reason we are unable to bill you, your membership will automatically be placed on hold. 

This means

  • If you have Quickflix DVD & Blu-ray included in your subscription package, no further discs will be sent to you
  • If you have Quickflix Streaming as part of your subscription package, you will no longer be able to stream Movies or TV shows.

When you are placed on hold, we will contact you via email to advise that you will need to take action to ensure that we can take payment for your subscription.

You can do this by

  • Checking that your payment details are up to date by logging in to the Quickflix website, clicking on the member menu icon, then selecting Payment Details
  • If your payment details are not up to date, update them so that when we try to take payment again and it is successful, your Hold status will be removed

Please Note

While you are on hold your membership will still accrue standard monthly charges. These charges will be included in your first payment after you come off hold.

If you take no action on your account to resolve the issue after we have notified you, you will remain on hold for 60 days. Once the 60 day window has passed your membership will be cancelled. If you have any outstanding discs in your possession we ask that you return these within 14 days of your membership being closed or additional charges for these discs will apply.

 

 

 

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