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Why am I receiving an email about outstanding discs after I have returned them?

Updated

If you decide to cancel your Quickflix membership, we will send you a friendly reminder that we'll need any outstanding discs back to us within 7 days of cancellation to avoid further charges to replace them.

I have returned my DVD/Blu-ray, why have I received these emails?

The email/s you have received are automated, so if it appears that you have outstanding discs on your account, an email is sent to you to enquire about the discs in question. It is entirely possible that we simply have not received the discs yet and they are on their way!

Our contact details are included in the email, so if you have returned your outstanding discs or you wish to discuss, please feel free to get in touch so we can work with you on the matter.

 

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